At GGSportsPro, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process to ensure your experience with us remains positive.
Conditions for Returns
- Eligibility: Items must be returned within 30 days of the delivery date.
- Product Condition: Returned items must be unused, unworn, and in their original packaging with all tags attached.
- Exclusions: Customized or personalized items cannot be returned unless they are defective or damaged upon arrival.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at [your email address] with your order number and reason for the return.
- Return Authorization: Once your return request is approved, we’ll provide you with a return authorization and instructions on how to send your item back.
- Shipping the Item: Pack the item securely in its original packaging and ship it to the address provided. You are responsible for the return shipping costs unless the item was damaged or incorrect.
Refund Process
Once we receive and inspect the returned item, we will notify you and process your refund. Please allow 7-10 business days for the refund to be credited back to your original payment method.
- Full Refund: Items that meet the return criteria will be refunded in full, minus any shipping fees (if applicable).
- Partial Refunds: Items that are returned with signs of use, or without original packaging, may be subject to a partial refund.
Exchanges
If you wish to exchange an item, simply follow the same steps as a return, and let us know what you’d like to exchange it for. We will process the exchange once we receive the original item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will arrange for a replacement or refund, including covering the return shipping cost for these cases.